RMA / Support

How to Raise a Return Merchandise Authorization (RMA) Case

At QUADRUPED Robotics, we are committed to providing excellent support to ensure your issues are resolved promptly. If you encounter any problems with our products, please follow the steps below to raise a Return Merchandise Authorization (RMA) case:

Step 1: Open a Topic in Our Forum

  1. Visit MYBOTSHOP Forum.

  2. Open a new topic describing your issue in detail. Our support team and community members will attempt to assist you in resolving the problem remotely.

Step 2: Contact Support for RMA Number

If the issue cannot be resolved remotely through our forum:

  1. Email us at support@quadruped.de.

  2. Provide a detailed description of the issue and include any troubleshooting steps already taken.

  3. Our support team will evaluate your case and, if necessary, issue a RMA number along with a return address or a shipping label.

Important Shipping Information

Note

Please note:

  • All goods must be sent back to the following address:

    QUADRUPED Robotics GmbH
c/o MYBOTSHOP GmbH
Willy-Messerschmitt-Strasse 12
50126 Bergheim
Germany

  • Do not ship goods without obtaining a RMA number. Parcels sent without a RMA number will be declined and returned to the sender.

  • Do not ship goods to QUADRUPED Robotics GmbH Office in Leverkusen!

Resources

For your convenience, we have compiled the most important resources related to the robot platform. Each link can be accessed directly or by scanning the corresponding QR code.

Resources

For your convenience, we have compiled the most important resources related to the robot platform. Each link can be accessed directly or by scanning the corresponding QR code.

Documentation

Our official documentation contains detailed setup instructions, usage guidelines, and troubleshooting information. Access the latest version here: https://www.docs.quadruped.de/index.html

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Forum

Stay informed about product updates, events, and special offers by subscribing here: https://www.mybotshop.de/Newsletter_1

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Contact Information

Forum

Connect with other developers and researchers in our community forum. Here you can ask questions, share experiences, and stay up to date: https://forum.mybotshop.de/

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Rentals

If you would like to test or temporarily use a robot, we also offer rental services. Browse our available systems here: https://www.mybotshop.de/Vermietung_3

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Contact Information


Frequently Asked Questions

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